Southern Castles LLC
Introduction
Southern Castles LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://southerncastles.org, contact us through our website or other communication channels, or otherwise provide information in connection with our construction, renovation, and consulting services. By using our website or providing information to us, you agree to the terms of this Privacy Policy.
Information We Collect
We collect personal information that you voluntarily provide when you contact us, request services, submit forms, or communicate with us. This may include your name, email address, phone number, mailing address, project details, and any other information you choose to provide. We may also collect limited technical information such as IP address, browser type, device information, and cookie data when you interact with our website. If you submit comments or feedback through the website, we may collect the information you provide along with technical metadata used for security and spam-prevention purposes.
How We Use Information
We use the information collected to respond to inquiries, provide requested services, schedule consultations, communicate regarding projects, operate and maintain our website, improve functionality, and comply with applicable legal obligations. We do not sell personal information and do not share personal information for marketing or advertising purposes.
Payments and Financial Information
Customers may choose to pay for services using various payment methods, including but not limited to credit cards, electronic payment platforms, bank transfers, or paper checks. When electronic payments are made, payment information is processed through third-party payment processors, including QuickBooks. We do not store credit card numbers, security codes, or complete payment account information on our systems. Any payment confirmations we receive contain only limited transactional information necessary for accounting and recordkeeping.
If payment is made by paper check, the check is handled manually and deposited through our financial institution. We do not digitize or retain customer banking details beyond what is required for lawful accounting and recordkeeping purposes. The same privacy and security practices apply regardless of the payment method selected by the customer.
Because we do not store or directly process cardholder data, payment card information is handled in accordance with the security standards and compliance obligations of the third-party payment processors used, including applicable Payment Card Industry Data Security Standards (PCI DSS).
Cookies and Website Technologies
Our website may use cookies and similar technologies to support basic functionality, remember preferences, enhance security, and assist with spam detection. You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.
Third-Party Services
We may use trusted third-party service providers to support website hosting, form processing, payment processing, or operational needs. These providers may access personal information only as necessary to perform services on our behalf and are required to follow appropriate privacy and security practices. We do not authorize third parties to use personal information for their own marketing purposes.
Communications and Text Messaging
If you choose to opt in to receive text messages or electronic communications from us, such communications may relate to service coordination, scheduling, billing, or project updates. Message frequency may vary. Message and data rates may apply. You may opt out of future messages at any time by following the instructions included in the communication.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request access to or deletion of your personal information, subject to legal and contractual limitations.
Your Privacy Rights
You may request access to personal information we hold about you, request correction of inaccurate information, or request deletion of personal information where permitted by law. Requests may be submitted using the contact information below.
Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. While we strive to protect information, no method of transmission or storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or operational needs. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Southern Castles LLC
Email: southerncastlessc@gmail.com
Phone: (843) 994-7881